on the provision of services for issuing travel/ticket documents in passenger transportation via the website https://zesentrans.com.ua/LLC "MTC "ZESEN TRANS"
80300, Zhovkva, Zhovkva District, Lviv Region, Ukraine, 75 Pilna St.
USREOU: 41875517_____Pursuant to Article 633 of the Civil Code of Ukraine, the company offers an unlimited number of individuals (hereinafter referred to as the "User") to enter into this Public Offer Agreement (hereinafter referred to as the "Agreement") for the purpose of searching and/or purchasing tickets through the website https://zesentrans.com.ua/. The User may act under this Agreement on their own behalf and for their own benefit and/or on behalf of a third party and for their benefit. In such a case, the User acts solely within the scope of the authority granted by the third party.

●  Services – the services provided by the Contractor, including the issuance/refund of travel documents (TD/ETD), additional services via the Website, and other consulting and informational services.
● Travel Document (TD) – a document of the established form certifying the right to travel on public transport.
● Electronic Travel Document (ETD) – an electronic document generated upon successful issuance and payment of the ETD on the Website, containing information about the upcoming trip.
● Boarding Pass (visual form of the electronic travel document) – a settlement document received by the Customer upon successful issuance and payment of the electronic travel document on the Website.
● Website – the software of LLC "Zesen-Trans," available on the Internet at https://zesentrans.com.ua/.
● Zesen-Trans is an integrated distributor of transportation services provided by carriers, consolidators of carrier resources, and third parties, hereinafter referred to as the "Supplier."● Ticket – A document (physical or electronic) granting the right to bus transportation.
   The User and Zesen-Trans acknowledge the general requirements for concluding agreements, the observance of which is necessary for the validity of the transaction. Both parties possess full civil capacity and authority, fully understand the implications of their actions, act in accordance with their free will, and intend to achieve the legal consequences of this transaction.

Under this Agreement, Zesen-Trans provides services for:● Searching for a suitable Supplier based on the User’s selected date, time, and route.
● Forming connections between different Suppliers.
● Concluding a transportation agreement (by selling/purchasing a Ticket).
● Issuing tickets from different Suppliers in a single order.
● Advance ticket sales, seat reservations, telephone ticket orders, ticket reissuance, and optimal schedule searches.
● Customer service, including 24/7 support by the Service Center.
● Additional services upon the User’s request.
● Prepayment of the Ticket using funds received from the User (hereinafter referred to as the "Services").
For the Services provided, Zesen-Trans receives remuneration consisting of:● The amount included in the Ticket price (Agent’s fee, paid by the Supplier).
● A Service fee (paid by the User).
Zesen-Trans acts as an agent on behalf of the Supplier, selling bus passenger transportation (hereinafter referred to as the "Ticket"), special offers, discounts, and providing Supplier information.

Each Ticket purchase is subject to the specific Supplier’s terms and conditions, which form an integral part of this Agreement.

Failure to comply with the Supplier’s or Zesen-Trans’s terms may result in order cancellation, denial of access to the Website, and/or refusal of services, including the inability to use the Ticket without a refund.

Tickets purchased under preferential terms (e.g., free transportation) must be issued at the Supplier’s ticket office/office or with the Supplier’s permission.

User Rights:
● Receive Services per the Agreement.● Use the Ticket as booked.● Request a refund under Supplier/Zesen-Trans policies.● Claim damages (limited to the Ticket’s value). 
User Obligations:● Pay 100% of the Ticket price upfront.● Verify trip details (date, time, route) immediately after purchase.● Arrive at the departure point on time.● Notify Zesen-Trans if unable to use the Ticket.● Check refund terms before purchase.● For transfers, ensure sufficient layover time (min. 4 hrs domestic / 8 hrs international).
ZESEN-TRANS:
Rights:● Act as the Supplier’s agent.● Charge additional service fees.● Record customer service calls for quality/verification. 
Obligations:● Notify the Supplier of bookings.● Issue Tickets in the Supplier’s required format.   ● Forward User payments to the Supplier.● Inform Users of schedule changes/cancellations (if notified by the Supplier).● Process refunds for canceled trips (full amount) or offer alternative tickets.

______The Customer shall pay the cost of the TTD/ETD and the Contractor's Fee by paying them 100% by means of payment methods available on the Website and in accordance with the rules of payment systems. ______The cost of the TTD/ETD and the Contractor's Fee shall be deemed paid if the payment system provides information on debiting funds from the Customer's account in favor of the Contractor. ______The Contractor's fee for the services provided is non-refundable, except in cases caused by the fault of the Contractor or the Carriers. Refunds for unused TTD/ETD issued through the Website are made in accordance with the terms of ticket refunds. Boarding documents in international traffic are not subject to re-issuance/conversion, or exchange at the ticket office. 

______The funds received from the User for the purchase of the Ticket shall belong to the Supplier (except for the Service Fee of Zesen-Trans (if included in the Ticket price)). Zesen-Trans shall make payment for the Ticket purchased by the User on the terms and conditions specified by the Supplier. ______The User is solely responsible for all commission costs and other costs determined by the bank that may be added to the price of the Ticket or additional services, by the issuer of the credit or debit card, except in cases where the costs are attributed to the responsibility of Zesen-Trans.
Banking services related to the transfer of funds under the Agreement shall be paid by the Party that performs them.

Forced refund for the Ticket:
● In case the Supplier notifies about the flight cancellation for any reason, Zesen-Trans shall refund the Funds received as payment for the Ticket, by which they were received in the amount of 100% of the Ticket price, or, if available, offer to purchase another Ticket for the flight of the same or another Supplier. ● The cost of a Ticket for a flight from another provider may differ.● In case of transfer of the date of the ticket, which is agreed by the carrier, it is not possible to return it.

Voluntary return:
● n the event of a Ticket refund, on the User's own initiative, Zesen-Trans shall refund the funds to the User based on the data of automated refund calculations provided by the Supplier; ● The conditions for the return of the Ticket of each Supplier differ in accordance with the internal rules; ● The agency fee and Service fee of Zesen-Trans, in case of voluntary return of the Ticket, are non-refundable; ● The Resolution of the Cabinet of Ministers of Ukraine No. 176 dated February 18, 1997 "On Approval of the Rules for the Provision of Passenger Road Transport Services" regulates the issue of returning the Ticket exclusively to the ticket office of the Bus Station, and does not cover the concept of the Supplier, in accordance with the terms of the Agreement. ● Promotional tickets are not refundable. 

IDENTIFICATION OF THE USER OF THE SITE https://zesentrans.com.ua/

______The e-mail address and/or telephone number specified when purchasing the Ticket shall be used as the User's identifier.______Contacting from the phone number/email address provided when purchasing the Ticket allows Zesen-Trans to identify the User as the proper Party to the Agreement with the relevant rights and obligations, and allows performing actions in relation to both the Agreement in general and the purchased Ticket specifically.______If the User contacts the Service Provider from a different phone number and/or e-mail address provided when purchasing the Ticket, Zesen-Trans shall have the right to require the User to additionally identify himself/herself as the proper party to the Agreement. ______In case of impossibility to identify the User as a party to the Agreement, Zesen-Trans reserves the right to refuse to consider the request.______The User is responsible for the safety and/or access to the phone number and/or e-mail address.

______In order to issue and purchase a Ticket on the Website, certain information must be provided, namely: First and Last Name of the passenger (document number by which he/she can be identified (set optionally by the Supplier)), valid e-mail address and telephone number. ______Also, when purchasing, you must specify the payment information associated with bank cards, i.e. their numbers and expiration dates. You must enter this information with each purchase on the secure service of the selected payment system. 

______By making a purchase through the Website, the User confirms his legal capacity and agrees to the processing of his personal data. ______ The User agrees to pay the price of the Ticket and the relevant taxes for all purchases made by credit or debit cards or other authorized payment methods. ______ The User agrees to pay all funds determined by Zesen-Trans in case the payment is not made, returned, or rejected by the User's bank. ______ By selling the Ticket through the Website, Zesen-Trans confirms its right to sell this Ticket in accordance with the terms and conditions and obligations specified by the Supplier. 

______The User acknowledges that he/she is personally responsible for the confidential information provided for storage. ______ Zesen-Trans shall not be liable for any damages caused by unauthorized use of confidential information left by the User. ______ All personal information received by Zesen-Trans as a result of placing orders through the Site is stored in accordance with the rules and regulations on confidentiality, which are an integral part of the Agreement. ______ Zesen-Trans reserves the right to use and disclose information about the User or about the orders made by the User, subject to confidentiality. ______In order to protect business interests, Zesen-Trans provides a response to a written request "On providing information about the Supplier", received in our address with mandatory notification and obtaining permission from the Party in respect of which the request is made, including at the request of the relevant state or other legal authorities authorized to receive such information. ______ Zesen-Trans reserves the right to change the Confidentiality rules at any time, exclusively for the better, with further expansion of the conditions for the storage of confidential information. 

______The User agrees and confirms that the data provided by him/her when submitting the Ticket is true, and the User has the right to provide it when purchasing the Ticket and leave it for further processing and storage, including, but not limited to, for: 
● transferring it to a third party that is in any way related to this Agreement, or for the purpose of its full implementation; ● additional informing the User about the status of the flight, and changes in its conditions; ● further processing of the User's orders; ● receiving service notifications, including those regarding promotions, bonus programs, and discounts conducted by Zesen-Trans.

______In case of non-fulfillment or improper fulfillment by one of the Parties of the obligations under the Agreement, the guilty Party shall be obliged to reimburse the other Party for the losses caused and proven by such actions. 

______ The User shall be solely responsible for compliance with the terms and conditions of the selected Supplier and the Agreement and the rules of use of the Website. 
______ The User shall be solely responsible for the inability to provide reliable information, including about the person on whose behalf he/she acts under this Agreement, including, but not limited to, the inability to use personal information on the Website, without any exceptions, including, but not limited to, in the event that the User does not have reliable personal information. ______ This Agreement governs exclusively the terms of purchase of the Ticket selected by the User, which in turn is evidence of the conclusion of the Transportation Agreement. 

______The Party shall be released from liability for violation of the terms of the Agreement if it proves that this violation occurred as a result of the action or inaction of a third party. 

______The User understands and agrees that Zesen-Trans shall not be liable for any direct, indirect, consequential and punitive damages; as well as for inconveniences related to the performance of transportation (including, but not limited to, flight delays, flight cancellations, missed flight connections) or other possible problems that occurred in connection with your visit or use of the Site. 
______ Zesen-Trans shall not be liable for errors or inaccuracies in the terms and prices for the sale of Bus Tickets and other goods and services, if any, provided by the Supplier. 
______ Zesen-Trans shall not be liable for damages and/or loss of a ticket for a particular type of transport, for losses incurred by the User as a result of the delay of the bus to the point where the User was supposed to make a transfer, including those purchased in one order through the Website. 

______The number of the Agreement corresponds to the number of the Ticket purchased by the User. ______The date of conclusion of the Agreement is the date of payment for the selected Ticket. ______In all other matters not provided for in the Agreement, the Parties shall be governed by the current legislation of Ukraine. ______The Agreement Terms and Conditions are an integral document intended for the user and have prevailing legal force in comparison with previously concluded written or oral agreements between the parties. A printed version of these Terms and Conditions or any other communication originally created in electronic form may be considered in litigation related to this Agreement. The Terms and Conditions shall be treated with the same weight and under the same conditions as other business documents originally created in physical form rather than in electronic form.

______These rules are an integral part of the Public Offer Agreement and apply to all visitors and users of the Site, both present and future. ______By using the Site or the materials of the Site, the User expresses his unconditional consent to these Rules.